TipaCharge Tech Privacy Policy

This Privacy Policy explains how TipaCharge Tech (hereinafter referred to as "we," "our," "TipaCharge," or "the Company") collects, uses, stores, and protects your personal information. By accessing and using our website tipacharge.com and related services (collectively referred to as "the Platform"), you acknowledge that you have read, understood, and agreed to all terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

1.1.1 Account Information

• Basic account details: username, email address, password, phone number
• Identity verification: identity documents as required by applicable laws or service needs
• Real-name verification: name, ID type, ID number when completing identity verification

1.1.2 Profile Information

• Basic profile: avatar, nickname, personal bio
• Social connections: social media accounts you choose to link
• Professional information: occupation and work experience you choose to share

1.1.3 Content Information

• User-generated content: text, images, videos, and audio you post
• Interaction data: comments, likes, favorites, shares
• Livestream information: stream content, room settings, audience interaction records

1.1.4 Transaction Information

• Payment details: bank card information, payment account details
• Transaction history: deposits, withdrawals, tips/donations
• Billing records: spending history, earnings details

1.1.5 Customer Support Information

• Feedback: problem descriptions, screenshots, logs
• Contact details: information provided for problem resolution
• Communication records: interactions with our support team

1.2 Information We Automatically Collect

1.2.1 Device Information

• Hardware details: device model, operating system, processor, memory capacity
• Network data: IP address, MAC address, carrier information
• Software information: browser type, app version, plugin details

1.2.2 Usage Data

• Access logs: login times, page visits, duration of visits
• Behavioral data: clicks, scrolls, searches
• Performance metrics: loading times, error logs, crash reports

1.2.3 Location Information

• GPS location: precise location (with your permission)
• IP-based location: approximate location based on IP address
• WiFi information: nearby WiFi access points (where applicable)

2. How We Use Your Information

2.1 Core Services

• Account management: creating and maintaining your account, processing registration and login requests
• Feature delivery: supporting platform functionality and service provision
• Transaction processing: executing payment instructions, processing transaction requests
• Customer support: providing technical support and customer service

2.2 Service Optimization and Personalization

• Experience improvement: analyzing user behavior to optimize features and service processes
• Content recommendations: providing personalized content based on your interests
• Marketing customization: delivering targeted product and service information
• Interface optimization: enhancing UI/UX based on usage patterns

2.3 Security and Compliance

• Account security: identifying and preventing potential fraud and security risks
• Identity verification: validating user identity to ensure account security
• Risk control: implementing anti-fraud measures to protect users and platform interests
• Regulatory compliance: fulfilling legal and regulatory obligations

3. Information Sharing

3.1 Necessary Sharing

We share your information only when necessary with:

3.1.1 Service Providers

• Payment processors: for transaction processing
• Cloud service providers: for data storage and computing services
• Analytics providers: for user behavior analysis
• Security service providers: for protection services

3.1.2 Business Partners

• Strategic partners: with your consent
• Joint service providers: for collaborative service delivery
• Marketing collaborators: for joint promotional activities

3.2 Legal Requirements

• Legal proceedings: in response to court orders or legal requirements
• Government requests: in response to legitimate government authority requests
• Rights protection: to protect our legal interests in litigation

4. Information Security

4.1 Technical Measures

• Encrypted transmission: SSL/TLS protocols for data transfer
• Access control: strict data access permission management
• Secure storage: industry-standard encryption algorithms
• Vulnerability protection: regular security assessments and patch management

4.2 Administrative Measures

• Personnel management: security awareness training for employees
• Process control: comprehensive information security management systems
• Emergency response: data security incident response plans
• Audit monitoring: regular security audits and compliance checks

5. Your Rights

5.1 Information Control

• Access: view your personal information at any time
• Correction: update or correct inaccurate information
• Deletion: request deletion of personal information under specific circumstances
• Consent withdrawal: revoke previously granted permissions

5.2 Choices

• Personalization: opt in/out of personalized recommendations
• Marketing: choose whether to receive marketing communications
• Device permissions: control app access to device features
• Account deletion: permanently close your account

6. Protection of Minors

6.1 Special Protection Measures

• Age verification: reasonable measures to verify user age
• Parental consent: obtaining explicit guardian consent
• Information limitations: restricting the scope of minor's information collection
• Reporting mechanism: channels for reporting minor protection issues

6.2 Guardian Responsibilities

• Supervision: monitoring minors' use of our services
• Communication: promptly contacting us regarding concerns
• Guidance: providing direction for safe service usage

7. Policy Updates

We reserve the right to modify this Privacy Policy due to changes in laws and regulations or business development needs. We will notify you of updates through:

• Website announcements: prominent notices on the platform
• Email notifications: updates sent to your registered email
• Push notifications: through our app
• Other reasonable methods: ensuring timely awareness of changes

8. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or need to exercise your rights, please contact us through:

• Email: privacy@tipacharge.com
• Customer service: 400-500-8822 (Business days 9:00-18:00)
• Online support: via "Help Center" on the platform
• Office address: 301, Bldg. B, Kaihui Mao Ind.Park, Liyuan Rd., Heping Comm., Fuhai，St., Bao'an Dist., ShenZhen, China

We commit to responding to your inquiries within 15 business days. If you are not satisfied with our response, you may:

1. File a complaint with your local data protection authority
2. Pursue legal remedies to protect your rights

Last updated: February 15, 2025